Max Vogt's Page

You've had people who were great customer service representatives on the phone, but now that they are team leaders they can't seem to motivate their team. Worse might be that you have seasoned managers who never learned to communicate well, and service levels to the customer continue to be off.

If communication is not one of your top 10 organizational training issues, think again. Communication goes hand-in-hand with the very fabric of your business and can make or break high performance. Commu… Continue

Dealing with Problem Issues Quickly is the Key

A good leader is someone who can get others to do what he/she wants them to do because they want to do it. While some people are natural born leaders, leadership skills can be learned. Failure to identify and/or properly train good leaders within an organization can create serious problems for management. Not all strong leadership is necessarily a good thing. Leadership gone "bad" can grow like a cancer and destroy a business from the inside-out un… Continue

A good leader is someone who can get others to do what he/she wants them to do because they want to do it. While some people are natural born leaders, leadership skills can be learned.

Dealing with Problem Issues Quickly is the Key

Failure to identify and/or properly train good leaders within an organization can create serious problems for management. Not all strong leadership is necessarily a good thing.Leadership gone "bad" can grow like a cancer and destroy a business from the inside-out un… Continue

Your company seems to be doing very well and so are its best employees. In the past few months, however, your star performers have been moving to the competition. Why are they leaving? Why aren't they being retained?

Nice salaries, great benefits and flexible schedules only take you so far in the retention of top-notch employees. Even the most attractive pay, benefit pack age and working for a great organization may not be enough incentive to keep your employees . Year after year,national surve… Continue

Engaged Managers Produce the Best Results

If your managers aren't engaged in your business, then it's likely their employees are not engaged either. That's like having pilots in a cockpit flying blind.

The demands of today's company leaders are high and intense with layers of complexity. In fact, most of your leaders are probably technically competent, but they lack experience and the effectiveness that make them truly good leaders who can keep their employees happy and consistently engaged in… Continue